If you have lost something, you can contact the Lost and Found Office in the civic center building (Neues Rathaus) by e-mail or in person during regular operating hours. The Lost and Found office is open Monday to Thursday from 07:00 to 12:30 and again from 13:30 to 18:00, on Tuesdays and Wednesdays from 07:00 to 13:30, and Fridays from 07:00 to 14:00. All items turned into to locations throughout Linz will be sent to the Lost and Found office for central administration and distribution. In smaller cities and towns, please contact your local community civic center.
If you inquire about a lost item by phone, please provide a detailed description of the lost item. If the described item has not been turned into the Lost and Found office, the office can accept notice of loss by phone. If you need an official print-out of the notice of loss for official purposes,you must obtain it at the Lost and Found office in person (fee of € 2.10 applies). When submitting a notice of loss by phone, please provide the following information: the approximate location of where the item was lost, the approximate time the item was lost, a detailed description of the item, your full name, date of birth, address, your phone number and e-mail address.
To retrieve a lost item, the owner must appear in person (or appoint a proxy) and present an official photo ID. The owner must be able to clearly identify the item and prove to the »Lost and Found« office that the item belongs to him/her. This includes providing a detailed description of the item, presenting a second key, if applicable, or, if the item is a mobile phone, entering your pin code or presenting a contract of sale, etc. If the owner has appointed a proxy to retrieve the item, the proxy must present a written letter of authorization by the owner.
- Call Monday to Friday between 07:00 to 18:00 to inquire by phone about lost items.
- You can also conduct a search online. A 24-hour hotline service is available at: +43 (0)900 600 200
(fees of € 1.36/min apply).